Nora Vaden Holmes

Patsy is our dedicated Agency Manager who brings a wealth of over 30 years of experience and a genuine passion for building lasting relationships with customers. Known for her compassionate nature and her ability to make customers feel like family, Patsy shines in reviewing accounts and ensuring that everyone receives the personalized attention they deserve.

Beyond her professional expertise, Patsy is a true people person. She loves to travel and is an avid fan of the guys in Black and Gold, closely following their journey through each season. Patsy is also passionate about giving back to her community, supporting organizations that look out for people’s wellbeing. When she's not at the office, you might find Patsy indulging in her love for "I Love Lucy" dolls or engaging in friendly competition through fantasy football leagues. Her passionate spirit and extensive knowledge of football players make her a respected fan.

With her warm personality, dedication to customer service, and a deep connection to the local community, Patsy is a true asset to our agency. Make sure you get in touch with her to talk about any Homeowners Insurance and Life Insurance needs.

Courtney is our Director of Agency Operations. She was born and raised in Metairie, LA where she attended Archbishop Chapelle High School. Courtney has been with our office for over 12 years. She is licensed in Property and Casualty, Life and Health, and can help with Financial Services. She started as a high school intern and now we don't know what we would do around here with out her.

Cristia is an exceptional Account Manager who has been part of our team since January 2006.

What truly sets Cristia apart is her unwavering commitment to providing excellent customer service. Her customers consistently praise her for her easy-going nature, passion for her work, and ability to explain complex insurance concepts in simple, understandable terms.

¡Se habla español!

With her bilingual skills, Cristia builds strong relationships with English and Spanish-speaking customers alike, treating them with the utmost respect until they become like extended family. She takes great pride in ensuring that they understand the different options available to protect their families. Outside of work, Cristia finds joy in traveling and exploring new destinations.

Call Cristia today to get a quote for auto insurance, life insurance, or any of your insurance needs!

Rachel is an insurance professional who has been working in the industry for an impressive 21 years. Born and raised in Marrero, LA, Rachel currently resides in Metairie, where she is an integral part of our team at the Nora Vaden Holmes office. Licensed in Property, Casualty, Life, and Health, Rachel shines in challenging situations and is known for her ability to efficiently offer insurance options that align with the needs of customers. Her exceptional knowledge, skills, and friendly demeanor have earned her a reputation as a go-to person in the industry. Outside of work, Rachel enjoys traveling and exploring delicious restaurants. She is also actively involved with local organizations

With her fun-loving personality, hard-working attitude, and unwavering loyalty, Rachel is a valuable asset to our team. She is ready to help you determine the right auto, home, life, or small business insurance coverage.

Lineyda is our dedicated Account Manager who has been an integral part of our agency since October 2013. With a passion for providing exceptional service, she shines in educating and guiding our customers through the world of insurance.

¡Se habla español! Born in the Dominican Republic, Lineyda now calls Metairie, Louisiana home. Licensed in Property & Casualty and Life & Health Insurance, Lineyda brings over a decade of experience to our team. As part of #TeamNoraHolmes, she is able to connect with customers of all backgrounds in their preferred language (Spanish or English). Known for her consistency and thoroughness, customers can expect an experienced professional when working with her. Her kind, caring, helpful, and reliable personality has earned her numerous compliments from satisfied customers.

Outside of the office, she enjoys traveling and spending quality time with her family and friends. Reach out to Lineyda to discuss and explore your auto, home, life, small business, and pet insurance options!

Carmen is a Customer Service Representative who understands the importance of having the right insurance protection in place. As an insurance professional, she has helped individuals and families find coverage and support during their most difficult times. She is a good listener and loves her job because she can make someone's day better.

¡Se habla español!

Fluent in English and Spanish, Carmen has the ability to connect with different customers in the diverse community of Metairie and beyond. In her free time, she enjoys spending time outdoors. Her tip for customers is that it's not just about price; it's about the value the overall insurance policy provides. Her life mantra is, "It's all about perspective."

Please get in touch with Carmen today to review your auto, home, life, and renters insurance options. She will help you find the right coverages at the right price!

Maria is an Account Representative who has been part of the insurance industry for 8 years.

¡Se habla español!

Licensed in both Property & Casualty and Life & Health, she shines when working with English and Spanish-speaking customers looking for insurance options and financial services.

What sets Maria apart is her dedication to going the extra mile for customers. She is known for her personable nature and attentiveness, truly listening to customers' needs. Her friendly personality has earned her numerous compliments, making her a key team player. Her "aha moment" came when she realized the profound impact she could have on people's lives, not just as an insurance professional but as someone they could confide in like a friend. Originally from Las Vegas, Maria now calls Metairie home. Outside of work, she enjoys going to the gym, spending time outdoors (cabin trips, hiking, and hitting the slopes), and spending quality time with her beloved dogs, Harlow and Zeus. Her life mantra, "One day or day one," reminds her to seize every opportunity and make a positive impact. Come visit Maria at our State Farm office to get started on a free Insurance Quote!

Born in Dallas, Texas, and having lived in Natchitoches, Louisiana, before moving to Destrehan in 2023, Olivia joined #TeamNoraHolmes in January 2023 with a passion for helping customers and a drive to succeed in the insurance industry. During the time she’s been with us, she has already made a lasting impression with her professionalism and commitment to overcoming any challenge that comes her way. Licensed in Life & Health and Property & Casualty in Louisiana, Texas, and Mississippi, Olivia shines as a problem-solver, known for her ability to help customers find insurance options that keep them and their loved ones protected. Her true strength lies in her personable nature, attention to detail, and gift for engaging conversation, which allows her to understand the needs of customers. Outside of work, she enjoys spending quality time with her family, indulging in her love for fishing and photography, and playing the viola – an instrument she has mastered over 17 years of dedication, even performing twice at prestigious venues in New York. With her infectious energy, team-player mindset, and unwavering passion, Olivia embodies the values that drive our agency. Contact Olivia today to review your auto, home, life, condo, and business insurance options!

Michelle is a Customer Service Representative who has been part of #TeamNoraHolmes since November 2020. With over 14 years of experience in the insurance industry, she brings a wealth of knowledge and expertise to her role.

Her down-to-earth personality and easy-to-understand approach have earned her numerous accolades from customers, even while working remotely. She shines in her ability to assist with everything from personal and commercial lines to billing challenges and claims. What drives Michelle is the profound impact her work has on people's lives. She understands that life can present unexpected challenges, whether it's a car accident, property damage, or the loss of a loved one. By providing comprehensive insurance options, she helps customers assess their risks and prepare for the unexpected.

Michelle is also a passionate individual who lives by the mantra, "Kind words are worth much and cost little." She finds joy in self-care activities like massages, pedicures, manicures, and facials, and loves spending time with her furry companions.

Originally from New Iberia, Louisiana, Michelle embraces her Cajun roots and has a deep connection to the local community. She is passionate about supporting local nonprofits that support and supply resources to those in need.

Contact Michelle to get started on a free Insurance Quote!

Emily joined #TeamNoraHolmes as an Account Manager in May 2023, bringing a fresh perspective and a willingness to learn. From day one, she’s shined with her professionalism and eagerness to help others. Customers have complimented her extremely helpful nature and easy-going personality, making her an ideal fit for building strong relationships with them. Emily finds joy in her role within our team as it allows her to assist others during unexpected losses and make a positive impact on their lives. Originally from New Orleans, Emily embraces the life mantra "Everything happens for a reason." Outside of work, she enjoys spending quality time with her family and friends, nurturing the connections that matter most to her. Her commitment to learning and growing within the insurance industry is truly inspiring.

Call our Metairie, LA insurance office today and speak with Emily for a free insurance quote!

Natalie joined #TeamNoraHolmes as a Marketing Manager in July 2023. She brings a fresh perspective and a passion for helping businesses succeed. What sets Natalie apart is her love for working with businesses, finding immense satisfaction in assisting contractors and companies in finding insurance options that align with their needs. She shines in building relationships, getting to know customers on a personal level, and ensuring they receive attentive and professional service throughout the entire process. Described as attentive, professional, and personable, Natalie takes pride in her follow-up and dedication to seeing a job through until completion. Originally from Ruston, LA, Natalie now calls Metairie home. Outside of work, she enjoys reading (she's part of a book club), running, playing tennis, and, most importantly, spending quality time with her children. Additionally, Natalie is passionate about giving back to the community through her involvement with local organizations. Natalie's enthusiasm and commitment to customer service make her a valuable asset to our team. Get in touch with her today to review your business insurance options!

Alex Ceja joined our team in April 2023 as a Customer Care Representative. With her positive outlook and bilingual English/Spanish skills, Alex is committed to connecting with customers and truly understanding their needs.

¡Se habla español!

Licensed in Property & Casualty insurance, Alex brings a fresh perspective to providing exceptional customer service. Her mantra "Everything is happening for me, not to me" fuels her resilience and passion for helping others navigate the insurance world.

Juliana has been an integral part of our team since joining as an intern in August 2023. She has made a lasting impression with her patience, understanding, and dedication to providing exceptional service to customers.

What sets Juliana apart is her ability to connect with others on a personal level. Customers have complimented her helpful nature and empathetic approach, describing her as truly understanding of their needs. For Juliana, the most rewarding aspect of working in the insurance industry is being able to make a positive difference in people's lives. Born and raised in Metairie, Louisiana, where she currently resides, Juliana embraces the quote "Don't waste a good today worrying about a bad yesterday." Outside of work, she enjoys going to movies with friends, cooking with her family, and running. In addition to her role as an intern, Juliana is pursuing her MBA, showcasing her ambition and drive for personal growth.

She looks forward to meeting you at our State Farm office in Metairie, LA!

Nellie Peranio joined our team as an Account Manager in May 2024, bringing nearly a decade of experience in the insurance industry. Licensed in Property, Casualty, Life and Health insurance, Nellie focuses on auto and homeowners policies.

Her top priorities are forming genuine connections with customers and ensuring they have the right protection. Nellie's personable nature and desire to truly understand each person's situation allow her to provide exceptionally personalized service. When working with Nellie, you can expect a warm, knowledgeable partner to guide you through every step.

In her free time, she loves hosting parties, savoring local cuisine, and cheering on hometown sports teams.

Call or visit Nellie at our Metairie office today! She's ready to help you find the right insurance protection options.